What is “sales floor ready?”
You have checked that you are not bringing brands that we listed that do not sell well, everything is impeccably clean, items are less than 3 years old (unless select vintage), clothing neatly folded, zippers and buttons checked, dry cleaning tags removed, seasonally appropriate.
Do you take children's items?
YES! However we have a limit of 10 kid books and dvds per drop. When bringing toys with any loose parts please make sure they are very clean & all loose parts are in a ziploc bag taped to the item. If you plan to drop off baby or kids clothes please launder and place outfits together & lay flat in the tote max of 20 outfits per drop and organized by brand.
What about baby equipment?
YES! However prior to bringing must be cleaned, checked for recalls and put together. This means strollers, packnplays, and cribs must all be put together. If you have question about a particular item feel free to email email@example.com
Should I bring my items on hangers?
NO! Please neatly fold freshly washed clothing.
Are there any brands LuLu's Does not take?
Yes. Unfortunately, not all brands are not accepted due to customer demands. Click here to see a list of brands we do not take as well as items.
How do I get paid for my items?
You may visit a sales counter and pick up your available balance any time during business hours. We prefer to pay you in person, but you can call 828-687-7565 to request a check be sent for a $1 fee.
How do I see if my items have sold?
When we open an account for you, we create an electronic database just for you! As soon as one of your items is purchased, your account is automatically credited for your percentage of the sold item. LuLu’s offers online account access so you can tell what has sold and what hasn’t and check your balance 24/7. Once your account is opened you will receive an email invitation from firstname.lastname@example.org to create your online account. Just open the email and follow the easy instructions.
What if I can't find the access email?
Please email our customer service team at email@example.com to have us resend the email. Make sure to include your name, account number, and correct email.
How much do I get for my items?
You will receive 40% (of the selling price) and 50% for any items priced $100
You will receive 60% for handbags priced $200+
What does converted mean?
Your items are displayed for 60 days and if not picked up by you before the end of this time period they will be automatically converted to store property. Please pick up your unsold items before the 60 days if you would like them returned.
How do I close my account?
If you wish to close your LuLu's account please call or email our team. Consignor accounts without activity in 3 years are automatically removed from our system.